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Low Active Points - Causes & Solutions

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Why Are My Active Points Low?

Active Points in the app are calculated based on:

  • Activity type
  • Age & Gender
  • Heart Rate during the activity
  • Activity duration
  • Speed or movement intensity

If your Active Points are lower than expected, it is often due to data syncing issues, app restrictions, or incorrect heart rate settings.

Common Causes & Troubleshooting

1. App Running in Background Restricted

The most common cause is background activity restrictions imposed by your smartphone:

  • Battery saver modes may stop activity from acquiring App
  • The app may not process real-time data properly if:
  • Battery optimizations are ON.
  • Background activity is restricted.
  • Necessary permissions are not granted.

Solution

  • Disable Battery Saver for the app.
  • Allow background activity and data usage.
  • Confirm Bluetooth & Location permissions are set to Always allow.

 2. Incorrect Max Heart Rate Setting

If your Max Heart Rate (HR) is set too high, the app may:

  • Set your activity mostly in Recovery Zone, leading to fewer Active Points.

 How to Check

  • After an activity, review your Heart Rate Zones in the Activity Review.
  • If most time is spent in the Recovery Zone, your Max HR may be incorrectly high or intensity of your training could be higher

How to Reset Max HR

  1. Go to the App → Settings.
  2. Navigate to Account Settings → Performance.
  3. Manually set your Max HR using the formula: 220 - your age. Example: If you're 40 years old → Max HR = 180 bpm

3. Incorrect Activity Type

If the wrong activity type is selected or detected, Active Points calculation may be skewed.

  • Some activity types inherently yield fewer points due to lower intensity or lack of continuous heart rate elevation.

 Solution

  • Ensure the activity type matches your actual exercise.
  • For example, if a high-intensity cycling session was mistakenly recorded as walking, you may earn fewer points.

Checklist for Improving Active Points Accuracy

  • Wear the Band snugly on your wrist.
  • Keep the band charged to at least 50% before workouts.
  • Update the App and band firmware.
  • Restart the band if data seems off.
  • Regularly review your heart rate zones for accuracy.
     

Need Further Help?

If Active Points remain low despite these steps:

  • Contact Support at support@rolla.app.
  • Provide:
    - Activity type and duration
    - Screenshots of heart rate zones
    - Your Max HR setting
    - Phone model