Your account, data and band belong to your account, not your phone. To carry on with a new phone, install the same app and log in the same way as before.
- Install the same app you used before (Rolla or Anny Health) from the App Store or Google Play. You need iOS 15 or higher, or Android 9 or higher with Google Play services.
- Log in with the same method as on your old phone:
- Signed up with Google or Apple? Tap the Google or Apple button. Don't type your email and password.
- Signed up with email? Enter the same email and password.
- Forgot your password? Tap Forgot password and follow the email. The new password needs at least 8 characters, 1 uppercase letter, 1 lowercase letter and 1 number. Wait until the app confirms the change before you log in.
- Pair your band again. If your old phone is still nearby, close the app on it first. The band connects to one phone at a time.
Login keeps loading or shows three dots
Android - reinstalling is often not enough, because old app data stays on the phone:
- Open Settings > Apps and select the app.
- Tap Storage > Clear data and confirm.
- Open the app and log in again.
iPhone - there is no Clear data option, so remove the app instead:
- Touch and hold the app icon > Remove App > Delete App.
- Restart the phone.
- Install the app again and log in.
This only clears data saved on the phone. Your account and history are kept.
"Band already in use"
The band is still linked to another account. Log in to that account, tap the band icon (top right) > Unpair band, then log in to your own account and pair again. Can't access the other account? Type 'agent'.
Still can't log in?
Type 'agent' or email support@rolla.app. Tell us the email you use, which app, your phone model, and send a screenshot of what you see.