Can Two People Share One Band?
The Band is designed for one user at a time. It connects to a single account. A second person can use the Band, but only one person can be connected at a time. To switch users:
- The first user taps the band icon (top right) → taps the three dots → selects "Unpair band" and waits for the process to finish.
- The second user opens the app, logs into their own account, and pairs the Band.
If the second user sees a "Band already in use" error, the original account may still have the Band linked. See the Troubleshooting Pairing Issues section.
How Do I Delete My Account?
You can delete your account yourself in the app:
- Open Profile and tap the settings icon (top right).
- Go to Sign In & Security → Delete account.
- Enter your password and tap Delete account. If you sign in with Apple or Google, you receive an email with a confirmation link instead.
Deleting your account is permanent and cannot be undone. All your health data, scores and history are removed.
Prefer a 14-day grace period? Use Sign In & Security → Withdraw Consent instead. You are logged out straight away and your data is permanently deleted after 14 days. If you log back in within those 14 days and re-accept the data processing consent, the withdrawal is cancelled and your account works normally again.
Want a copy of your data first? See Sign In & Security → Download My Data.
If you can't access the app, type 'agent' from the email address on your account and a team member will help.
How Do I Change My Email?
If you sign in with email and password:
- Open Profile, tap the settings icon (top right) and go to Sign In & Security.
- Tap Change email.
- Enter your new email and your current password.
- Tap Send request.
- Enter the confirmation code sent to your new email address.
If you sign in with Apple or Google, your email comes from that Apple or Google account, so after you tap Send request the app shows "Email can't be changed" and explains that your email is managed by Apple or Google. If you need your Rolla account on a different email, type 'agent' and a team member will help.
I Was Travelling Across Time Zones and My Data Seems Corrupted
If you changed time zones during your 7-day onboarding period, your data may not display correctly. Your readiness, activity, and insights might be missing or look incorrect. This is a known edge case. Type 'agent' and share the details of your travel so the team can investigate.
The App No Longer Has Calorie Intake / Food Tracking
The food and calorie intake logging feature was removed in an app update and is not available in the current version of the app. It may return in a future update, but there is no confirmed date. The Band continues to track calories burned (Active Calories). If you have questions about this change, type "agent" to speak with a team member.
Can I Buy a Replacement Charger?
For questions about purchasing replacement chargers or accessories, type "agent" and a team member will help you.