You can manage your data yourself in Profile → settings icon (top right) → Sign In & Security.
Download My Data
- Tap Download My Data.
- Create a password for the file (at least 8 characters). You'll need it to open the export.
- Tap Request Data Export.
When your request is processed you receive an email, at the address you signed up with, with a link to download your data as a password-protected file.
Withdraw Consent
Withdrawing consent removes your personal and health data from our servers. You are logged out immediately and the account becomes inaccessible.
- You have 14 days to change your mind. Log back in within 14 days and re-accept the data processing consent, and your data is restored and the account works normally again.
- After 14 days all your data is permanently deleted and cannot be recovered.
Delete account
Tap Delete account, enter your password and confirm. Deletion is immediate and permanent. If you sign in with Apple or Google, you get an email with a confirmation link instead of entering a password.
Can't access the app? Type 'agent' from the email address on your account and our team will help.