Band Troubleshooting

Fix pairing, syncing, firmware, or sensor issues with clear step-by-steps.

My band won't reconnect even though it's charged and Bluetooth is on
If your band connected yesterday but won't reconnect today even though it's charged and Bluetooth is on, work through...
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Step count or distance looks wrong? Check Battery Saver
If your band is undercounting steps or distance (for example a 5 km run logged as 3.7 km, or a "wear your band" messa...
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Calories — Troubleshooting
The band tracks calories burned based on your movement and activity. If calories are not displaying correctly, the mo...
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Sleep detection irregularities
Sleep Detection IrregularitiesUsers may occasionally observe:Incomplete or inaccurate sleep detection windows.Sleep s...
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Connection Issues Troubleshooting
If you are experiencing issues with your Band, here are the most common problems and how to solve them.Band Won't Con...
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