The band tracks calories burned based on your movement and activity. If calories are not displaying correctly, the most common fix is to disconnect and reconnect the band.
Steps to Fix Calorie Display Issues
Before starting, confirm the band is currently connected via Bluetooth in the app. If it is not connected, pair the band first.
- In the app, tap the band icon in the top right corner.
- Tap the band icon again to open the band menu.
- Select "Unpair band" and wait for the process to finish.
- Reconnect the band to the app.
- Check if a new firmware update is available via the band icon — if so, install it.
- Verify that your body weight is correctly entered in the app. Incorrect weight data can affect calorie tracking.
Tip: If the issue continues after following these steps, type 'agent' to reach our team.
Why Do Active Calories Only Appear During Workouts?
Active Calories in the app represent energy burned above your resting baseline during intentional movement. During normal daily activity (walking around the house, light errands), the Band records your steps and general movement, but the Active Calories field in the workout summary only populates when you have started a tracked workout session.
If you are not seeing Active Calories for a workout you did record, follow the reconnect steps above.
Steps Are Not Counting or Are Inaccurate
If your step count seems too low, too high, or stopped recording:
- Check that the Band is connected to the app.
- Ensure the Band is worn snugly — one finger-width above the wrist bone.
- Unpair and reconnect the Band (tap band icon → Unpair band → wait for the process to finish → reconnect).
- Check that your body weight is entered correctly in the app.
- Check for a firmware update and install it if available.
Tip: Step counts may vary slightly compared to other devices due to differences in sensor algorithms. Minor variation is normal.
Heart Rate Reads Unusually High or App Freezes During a Workout
Occasional heart rate spikes (e.g., an unrealistically high reading) or the app freezing mid-activity can occur if:
- The Band shifted on your wrist and lost sensor contact.
- The phone screen locked immediately after starting the workout, before GPS/Bluetooth fully connected.
Steps to try:
- Exit and restart the workout in the app.
- Ensure the Band is snug — one finger-width above the wrist bone.
- After tapping Start, wait 3–5 seconds before locking your screen.
- Check that all required phone permissions are enabled (see App Permissions section).
If extreme readings persist consistently, type 'agent' to reach our team.
Workout Was Not Saved or Is Missing
If a tracked workout is not appearing in the app:
- The most common cause is the phone's operating system closing the app in the background mid-workout. Check permissions: iOS needs Background App Refresh ON and Location set to Always. Android needs Battery set to Unrestricted and the app added to Never Sleeping apps.
- After tapping Start on a workout, wait 3–5 seconds before locking your screen or putting your phone in your pocket.
- Sync the Band to the app and check if the workout appears.
If the workout is still missing, type 'agent' and include the date and time of the activity.
🏳️ Product Safety & Use