If you are experiencing issues with your Band, here are the most common problems and how to solve them.
Band Won't Connect
- Make sure your band is turned on.
- Turn Bluetooth off and on again on your phone.
- In the app, unpair the band and then close the app completely.
- Reopen the app, turn Bluetooth back on, and try to reconnect.
If this does not help, perform a hard reset (see instructions below).
No Data Showing in the App
- Check if your band is connected and try syncing again.
- If data still does not appear, restart the app and reconnect your band.
- If the problem continues, perform a hard reset.
Battery Drains Too Quickly
- Fully charge your band for at least 3 hours to calibrate the battery.
- Resume normal use.
- If the issue remains, type 'agent' to reach our team.
Hard Reset (if your Band freezes or won't sync)
This will delete all data from the Band.
- Place the Band on the charger.
- Press and hold the button for 5 seconds.
- The band will vibrate three short times and then once long.
- A purple LED will blink three times to confirm the reset.
Calorie Troubleshooting
My band drained completely and now it will not reconnect.
First place it on the charger for at least 3 hours to recalibrate, then try again. If it still will not connect and you recently created a new account, the band may still be linked to your previous account: log in to the original account, open the band screen, tap the three dots, choose Disconnect band, then log in to the new account and pair again. If you cannot access the original account, contact support.