Which carriers and delivery methods are used?
Carriers and delivery methods are shown at checkout. Tracking is provided where available, and delivery charges are displayed before you confirm your order.
How much does delivery cost?
Delivery charges are shown during checkout before payment. Costs may vary depending on your location and selected delivery method.
Will I have to pay customs or import fees?
International orders may incur import duties, taxes, or customs fees. These charges are payable by you directly to local authorities or the courier handling your delivery.
When will my order arrive?
Any delivery or arrival dates shown at checkout are estimates only and are not guaranteed.
How can I track my delivery?
Tracking is available where provided by the carrier. You will receive tracking details once your order has shipped.
What happens if I entered the wrong address?
Please ensure your delivery details are correct. If an order must be returned or re-shipped because of incorrect details, reasonable return or re-shipment fees may apply.
My order hasn't arrived — what should I do?
Delivery times are estimates. If your parcel has not arrived by the expected date, check your tracking link first. If there are no updates, type 'agent' and include your full name, order number, and tracking information (if available).
My item arrived damaged or incomplete — what should I do?
Inspect your delivery upon receipt. If any items are missing or damaged, type 'agent' within 10 days of delivery. Include your name, order number, and a brief description of the problem.