Solution 1: Disable Battery Optimization
General Android:
- Long-press app → App Info → Battery
- Select Unrestricted or Don't optimize
- Disable Manage app if unused
Honor / Huawei (extra steps needed):
- Settings → Apps → Find app → App launch
- Turn OFF Manage automatically
- Enable: Auto-launch, Secondary launch, Run in background
- Battery → App launch → Set to Manual
- Disable Power-intensive prompt
Samsung:
- Settings → Apps → App → Battery → Unrestricted
- Settings → Battery → Background usage limits → Add to Never sleeping apps
Solution 2: Check Permissions
- Location: Set to Allow all the time
- Nearby devices / Bluetooth: Allow
- Physical activity: Allow
Solution 3: Lock App in Memory
- Open recent apps
- Find app card → tap icon at top
- Select Lock - a lock icon should appear
Solution 4: Reconnect Band
- Tap band icon (top right) → three dots → Unpair band
- Completely close app
- Reopen the app → Profile → settings icon → Data Sources → Band → Start Pairing
Solution 5: Manual Sync
- Keep phone close to band
- Open the app and tap the band icon (top right) - Band Status should show Connected
- Wait 1-2 minutes
Tip: Latest app update can retroactively sync data if you move out of range.
Important Notes
- Two apps cannot connect simultaneously - close one before using the other
- Keep phone within ~10m during workouts
- Wait for heart rate to appear before starting
- Green light = activity is recording
- Daily steps are automatic; workouts need manual start with '+'
Why do my step counts not match (total activity vs a workout, or across screens)?
Background steps and tracked-workout steps are counted separately and reconcile after the band syncs, so totals can differ briefly. To refresh, open the app, tap the band icon (top right), tap the three dots, choose Unpair band, then reconnect and check for a firmware update. Make sure your body weight is entered correctly, as it affects activity calculations.